Shipping policy
Shipping of all Educational Ink products is sourced through Printify.
The following shipping address requirements are applicable to all destinations:
- The shipping address must be exclusively in Latin characters.
- The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters.
- Printify does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.
International delivery
- A recipient’s phone number is required to ensure smooth delivery.
PO box delivery
- Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
- PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO box. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO box.
- The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
- First name: John (matching the name on the box)
- Last name: Smith (matching the name on the box)
- Address 1: PO Box 1776
- Zip code: 28034
- City: Dallas
- Country: United States
Requirements for Home Delivery
For a successful home delivery, the following should be provided:
- Recipient’s full name
- Street address and house number
- Apartment number (if applicable)
- Floor number (optional)
- Zip code
- City and State (In U.S.)
- Country
Note
If the recipient fails to provide the required information in full (e.g., omitting their last name), the carrier may be unable to identify the recipient’s home. As a result, the shipment will be returned without any further delivery attempts by the carrier.
For deliveries to a business address, the business name and person receiving the order must be clearly indicated to ensure successful delivery.